Refund & Cancellation Policy
Please read the policy, conditions and process carefully as they will give you important information and guidelines about your rights and obligations as our customer, concerning any purchase you make through us unless specifically stated otherwise on our product pages or readers offer advertisements. We make every effort to service the order/s placed with us as per the specifications and timelines mentioned against each product. If due to any reason, unavoidable circumstances or beyond the limitations then the order shall be cancelled and refunded. In the event the order/product is delivered and has been cancelled for refund due to product fault, delivery of wrong product, partial product, etc the refund is processed.
The order may be cancelled before shipment due to any of the following reasons:
- The specific product is out of Stock.
- The order could not be shipped within the specified timeline.
- On customers request
- The shipping address is not serviceable.
- Any other reason beyond the control of DiaBlock
The orders may be cancelled post shipment and delivery due to any of the following reasons:
- Correct product could not be delivered.
- Shipping address found to be untraceable, wrong, incomplete, locked and customer not available.
- Customer refused to take the delivery, refund would not be applicable.
- Product damaged during transit and delivery not accepted.
Caution: Please do not accept delivery of any item whose packaging is damaged or tampered with in any manner.
- The refund shall be processed only after the product is shipped back and received by DiaBlock Team.
- Need to attach a note along with the product returned for refund. The note should clearly state your name and address, contact number, and order number. Describe the problem in your own words. Without your order details processing refund / replacement would not be possible.
- The return courier awb/tracking number not intimated to DiaBlock customer support team is not eligible for refund
- Any charges levied as tax is not eligible for refund.
- Please connect with our customer care via email or call.
- The customer care team will validate the request by checking the timelines, product type, etc and shall take the request for refund or exchange.
- Ensure to collect the return address from DiaBlock customer care.
- Pack the product properly and label the product with the order number, return address and your address.
- Follow the instructions of customer care carefully for packaging and returning the product using courier services.
- Ensure that the awb / tracking number is shared with DiaBlock customer care.
- The order shall be considered for refund only if the we receive the product in undamaged condition.
Caution: Please ensure to pack the product properly before handling it over to courier.